Email FAQ

Hello, Hallo, Hola, Nǐ hǎo, Halēā, Kon'nichiwa,

Thank you contacting www.VitaStik.com  -  Please allow "up to" 72 hours for the right team to respond to your message.  However usual response time is less then 24 hours! 

You can find answers to common questions below:

FAQ : Frequently Asked Questions about Vita Stick :

1:  Where is my Shipment, and when can I expect it ?

   - Please check your original confirmation email from us info@VitaStik.com.   Click the button "Track My Order Status".   If it was already shipped, then tracking info will be displayed here.  If it has NOT SHIPPED, PLEASE BE PATIENT, it will very shortly. 

2: Why has my Order NOT SHIPPED YET ?

   - You may not have noticed, but some Formulas could be on Back-Order (out of stock).  We usually re-stock quickly.  However, sometimes it may take up to 7 - 10 days to re-stock.  If your order has not shipped, this is USUALLY THE CASE.  You have two options here. 

  • If you are okay with waiting, then please do so.  Your tracking will update automatically, and you will be emailed about this when it does.  Please be patient. 
  • If you do not want to wait, then please write us here, and tell us 1 or 2 alternative options (as second choice flavors), and we will change your order to include those other Formulas / Flavors.  This will help you get your package faster in most cases.

3:  My tracking shows it left the VitaStik Warehouse in Beverly Hills California, but it seems to be stuck in transit along the way to me ?

   - Please contact USPS DIRECT, at www.USPS.com or call your local post office.  The United States Post Office is a very affordable shipping option.  However, their time estimates are ONLY ESTIMATES.  They are not guarantees!  Once a package leaves our facility, there is nothing we can do to help speed things along.  USPS is underfunded and often delays packages due to weather, holidays, and under-manned staff.  PLEASE BE PATIENT HERE

4:  My tracking says my package was delivered, however it is NOT IN MY MAILBOX ?

   - FIRST : Ask your mail-person.  He or She is sworn FEDERAL US Officer.  They will scan your package when they deliver it.  However, sometimes they might scan it, and forget to place it in your box.  They usually will have it in their truck or bag.  PLEASE ASK THEM AS SOON AS POSSIBLE.  You can also CALL your local post-office if you are not home, but all they will do is ask your mail-person.  We cannot help in this matter, because once they take the package, it becomes federal property. 

If your mail-person cannot help you (this is very rare), then you can file a claim using your tracking number we emailed you, and if successful, you will be re-funded the cost of your package.  You can file a claim at www.USPS.com  : https://www.usps.com/help/claims.htm

5:  Can I purchase BULK VITASTICK or WHOLESALE VITACIG ? 

   - Yes, you can.  You can find our Bulk Wholesale Pricing at : https://www.vitastik.com/pages/join-us

6:  Does VitaStik Cooperate with BLOGGERS & INFLUENCERS ? 

   - Yes : Affiliates / Blogger / Influencer CLICK HERE : https://www.vitastik.com/pages/join-us

7:  Why should I ONLY PURCHASE at VitaStik.com 

   - We are the creators of the World Famous Vitamin Aromatherapy Stick.  Since our Worldwide Success in 2014, there have been many fake knockoff sticks sold on websites using different versions of our name, Logo, and in other countries.  ALL OF THESE other sites are selling TOXIC CHEMICAL BASED STICKS MADE IN DIRTY CHINESE WAREHOUSES.  Their sites look nice, but their Vitamin Sticks will make you sick! 

Our VitaStik is MADE IN THE USA, using USDA Organic Certified Ingredients.  All ingredients are FOOD GRADE.  Our Flavors / Formulas are so pure and tasty, you can literally drink them!  They FDA GRAS (generally recognized as safe), and made in cGMP FDA compliant labs here in the USA. 

All other companies under any other name, or website using the word "VITA" are selling a stick are made in CHINA, no matter what they say on their site.  They are not Organic, and they are using synthetic chemicals that when heated up are toxic. 

READ THE LABEL ON THEIR BOX, IT SAYS MADE IN CHINA 🤒. 

DON'T BE FOOLED BY FAKES, BE SMART, BUY DIRECT

   - To learn more, please read here : The Science Behind VitaStik : https://www.vitastik.com/pages/about-us

YOU CAN FIND OUR SOCIAL MEDIA AT :

VITASTIK FACEBOOK : www.Facebook.com/VitaStik

VITASTIK INSTAGRAM : http://www.Instagram.com/VitaStik